To be accepted as returned, the goods must be returned in their original state. That is, you don’t have to wear it or wash it and it must meet all the conditions to be resold. Returned items must be accompanied by the original invoice, all packaging, tags, catalogues and all related accessories. We will not refund incomplete, damaged or dirty returned items.

The possible white stripe that separates the end of one pattern from the beginning of another in Bakhmal fabric garments, is not to be considered a defect, but a packaging feature.

You can also request the return within 14 days for items ordered with the service “Create your world”, provided they have not been tailor-made on your own measures or in any way processed, adjusted and retouched by professionals not in possession of a valid and current collaboration contract with Samarcanda brand.